CRYPTO FAQ

Unlock crypto insights and accelerate growth with our AI analytics. Make data-driven decisions to achieve exceptional results.

Is it safe? How are my funds protected?

Your security is our priority. Helder Bitnova uses bank-grade encryption, two-factor authentication (2FA), and cold storage for digital assets. We comply with strict financial regulations in Great Britain and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.

I’ve never invested in crypto before. Is it complicated?

Not at all! Helder Bitnova is designed for beginners:

Step-by-step guides and 24/7 support
Risk-free demo to practice with virtual funds
Automated tools that do the heavy lifting for you
Start small (from just $5) and learn as you trade!

How fast can I withdraw money to my bank card?

Withdrawals to bank cards are processed within 1-3 business days for most regions. Crypto withdrawals to external wallets are typically completed in under 30 minutes. Processing times may vary depending on your bank and verification status.

Why are there no fees? What’s the catch?

We monetize through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges - you always see the exact transaction amount before confirming.

Is this service available in my country?

Yes! Helder Bitnova is available in most countries worldwide (98+ and counting). Simply select your country during registration to check availability and see localized payment options. We comply with all local regulations to keep your trading safe and legal.

How do I choose what to invest in? Do you provide recommendations?

We make crypto investing easy for beginners! Helder Bitnova offers:

1. AI-powered recommendations - Get personalized coin suggestions based on your risk level
2. Ready-made portfolios - Pre-selected bundles (e.g. 'Starter Pack', 'DeFi Bundle')
3. Live market signals - Real-time buy/sell alerts for top cryptocurrencies

Where can I get help if I experience technical issues?

24/7 support is available via live chat and email at support@helder-bitnova.com. Average response time is under 15 minutes for urgent issues.

Is cryptocurrency legal? Do you comply with financial regulations in my country?

Yes, cryptocurrency is legal in most jurisdictions, and Helder Bitnova operates in full compliance with local regulations. Here's what you should know:

1. Licensed Service
Registered with ( FinCEN, FCA, CySEC)
Regular audits by independent firms
2. Country-Specific Rules
Automatic geo-compliance: Our platform adjusts to your country's laws
KYC verification required where mandated
3. Your Funds Are Protected
Bank-grade security (like your online banking)
95% of assets stored offline (cold storage)

Which payment systems do you support?

You can fund your account easily using

1. Traditional Payments
Visa/Mastercard (2.9% fee)
Bank transfers (SEPA, SWIFT - 0% fee)
PayPal (instant processing)
2. Crypto Deposits
Direct crypto transfers (BTC, ETH, USDT - 0% fee)
QR-code scanning for mobile wallets

Crypto Support

Customer Support & Assistance

For all inquiries, please contact our partner broker directly. If you don’t have an account with a trusted brokerage partner, let us know and we’ll help you get started. Should you experience any issues with your trading partner’s support, reach out to us and we’ll work to resolve the situation.

Support Hours

Our customer service team operates 24/7 without interruption. In rare instances when immediate access isn’t available, rest assured that our support specialists will respond to your request as quickly as possible.

24/7 Online Support

For all your questions.